1. Who we are

Gangnam Eats is a meal prep business based in North London, UK, operating through our website at www.gangnameats.com.

For any questions about this privacy policy or how we handle your data, please contact us at hello@gangnameats.com.

2. What information we collect

We collect personal information when you place an order, create an account, or contact us. This includes:

• Your name and email address
• Delivery address and phone number
• Payment information (processed securely — we do not store card details)
• Order history and preferences
• Messages you send us via our contact form

We may also collect anonymous data about how you use our website (such as pages visited and time spent) through cookies and analytics tools.

3. How we use your information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Respond to your enquiries and customer service requests
• Send you updates about our menu and promotions (only if you have opted in)
• Improve our website and the services we offer
• Comply with our legal obligations

4. Legal basis for processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract — to fulfil orders you have placed with us
• Legitimate interests — to improve our services and communicate with you about your orders
• Consent — to send marketing emails (you can withdraw this at any time)
• Legal obligation — to comply with applicable laws and regulations

5. Sharing your information

We do not sell or rent your personal data. We may share it with trusted third parties only where necessary to run our business, including:

• Payment processors — such as Stripe or PayPal, to handle transactions securely
• Delivery partners — to fulfil your orders
• Email service providers — to send order confirmations and newsletters
• Website hosting and analytics — such as WordPress and Google Analytics

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Cookies

Our website uses cookies to improve your browsing experience. These include:

• Essential cookies — required for the website to function (e.g. your shopping basket)
• Analytics cookies — to help us understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — only set if you have given consent

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect how the website functions.

7. How long we keep your data

We retain your personal data only for as long as necessary:

• Order and account data is kept for up to 7 years for accounting and legal purposes
• Marketing preferences are kept until you unsubscribe or request deletion
• Contact form enquiries are kept for up to 2 years

8. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — ask us to delete your data where there is no legal reason to keep it
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to us processing your data for marketing purposes
• Right to withdraw consent — unsubscribe from marketing at any time

To exercise any of these rights, please contact us at hello@gangnameats.com and we will respond within 30 days.

9. Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Payment information is processed via secure, encrypted connections and we never store card details on our servers.

10. Third party links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

12. How to complain

If you have concerns about how we handle your data, please contact us first at hello@gangnameats.com. If you are not satisfied with our response, you have the right to lodge a complaint with the UK's data protection authority: